Understanding Students' Need

Managing any Institute is a function of many relationships. The most important is, however, the relationship that exists between the teacher and the taught. Understanding the student's needs is imperative.

In an hospitality Institute it is important to have an environment where students can not only learn the intricacies of hospitality management but also able to develop a hospitality attitude.

At SHM, a new student is treated with a lot of care and starts with a week long orientation program. Parents are also invited to particpate in the program. The first week is often the most critical and daunting for a student since he/she is in uncharted territory. Thus the first few days of interactions need to be planned in a manner where the student quickly acclamitising into a professional academic climate. We invite industry practitioners to speak to the students and take them on a guided tour of the hotels and restaurants to ensure they have a clear image and understanding of the Industry they are going to work in.

Students start out with the expectation of a positive learning experience.
A typical students begins with the idea and belief that the Institute is going to
understand and fulfill their career aspirations. Institutes must understand that the ball is in
their court, and the student-Institute relationship begins with the opportunity
to demonstrate their sensitivity to the student's needs. And that I am convinced is not rocket science!

Ashim R Parida